Privacy Policy

1. Information We Collect

Personal Information

We collect personal information when you:

• Book a tour or request information
• Subscribe to our newsletter
• Contact us through our website or other channels
• Create an account on our website
• Participate in surveys or feedback activities

This information may include:

• Name and contact information (email, phone, address)
• Travel preferences and requirements
• Payment information (processed securely by third-party providers)
• Dietary restrictions and accessibility needs
• Emergency contact information

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser information
• Pages visited and time spent on our site
• Device type and operating system
• Referral source (how you found our website)

2. How We Use Your Information

We use your personal information to:

• Provide Services: Process bookings, communicate about tours, and deliver travel services
• Customer Support: Respond to inquiries, provide assistance, and resolve issues
• Marketing Communications: Send newsletters, promotional offers, and travel updates (with your consent)
• Improve Services: Analyze website usage, improve our offerings, and enhance user experience
• Legal Compliance: Meet regulatory requirements and protect our legal interests
• Safety and Security: Ensure traveler safety during tours and protect against fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing (secure, PCI-compliant providers)
• Email marketing and communications
• Website hosting and technical support
• Tour logistics and accommodations

Legal Requirements

We may disclose your information when required by law or to:

• Comply with court orders or legal processes
• Protect our rights, property, or safety
• Protect the rights and safety of our customers
• Investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement comprehensive security measures to protect your personal information:

• Encryption: All sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Security practices are regularly reviewed and updated
• Secure Payment Processing: We use PCI DSS compliant payment processors
• Staff Training: Employees receive regular privacy and security training

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and user experience

Cookie Types

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through our cookie settings or your browser settings. For more details, see our Cookie Policy.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Correct inaccurate or incomplete information
• Update your contact preferences

Data Portability and Deletion

• Request a copy of your personal information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for processing (where applicable)

Marketing Communications

• Unsubscribe from marketing emails at any time
• Opt out of promotional communications
• Manage your communication preferences

To exercise any of these rights, please contact us at [email protected].

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide services and support
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for tax and regulatory purposes

When information is no longer needed, we securely delete or anonymize it according to our data retention policies.

8. International Data Transfers

As a Canadian company, your information is primarily processed and stored in Canada. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice
• Provide a reasonable notice period before changes take effect

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiries within 30 days of receipt.